Shipping & returns

Shipping Policy

Free Ground Shipping within the United States is through USPS, FEDEX, and UPS, with delivery estimated at 3-7 days depending on shipping location.  Currently our free shipping is only available within the United States.

Please note: Free shipping for casepacks only applies to orders in the contiguous United States.  We do not offer free shipping on casepacks to AK, HI or PR.  If you place an order for casepacks shipping outside the contigious US, we will send a separate invoice to cover the cost of shipping.  This shipping invoice must be paid prior to your order being processed and shipped.  Please contact us prior to placing an order for casepack quantities for a shipping cost estimate.

For international orders, please contact us at pleasantgrovefarmnc@gmail.com for a shipping cost estimate.

Returns

You have 14 calendar days to return an item from the date you receive it.

To be eligible for a return, your item must be unused and in the original, unopened packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item and verify that it is in the original packaging and in like-new condition, we will approve your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 2-7 days, depending on the payment policies of your original method of payment.

Shipping

You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.  You can choose the shipping provider you prefer, but we recommend choosing an option with tracking and/or insurance.  When returning case packs or large orders, we may deduct a 15% restocking fee due to the cost we incur for handling those items.

Returns may be sent to:

Attention: Returns

Pleasant Grove Farm LLC

1101 S Franklin Dr

Sanford, NC 27330

Contact Us

If you have any questions on how to return your item to us, please contact us at pleasantgrovefarmnc@gmail.com.