Shipping & returns

Shipping Policy

Free Ground Shipping within the United States is through USPS, FEDEX, and UPS, with delivery estimated at 3-7 days depending on shipping location.  Currently our free shipping is only available within the United States.

Please note: Free shipping for casepacks only applies to orders in the contiguous United States.  We do not offer free shipping on casepacks to AK, HI or PR.  If you place an order for casepacks shipping outside the contiguous US, we will send a separate invoice to cover the cost of shipping.  This shipping invoice must be paid prior to your order being shipped.  Please contact us PRIOR to placing an order for casepack quantities for a shipping cost estimate.

Returns

You have 14 calendar days to return an item from the date you receive it.

To be eligible for a return, your item must be unused and in the original, unopened packaging.

Refunds

Once we receive your item, we will initiate a refund to your original method of payment. You will receive the credit within 2-7 days, depending on the payment policies of your original method of payment.

When returning orders, we will deduct the original amount of shipping and the credit card processing fees we incurred.  We want to continue to offer free shipping on orders, however we cannot cover costs due to mistaken orders or change of mind.

Shipping

You will be responsible for shipping costs for returning your item. You can choose the shipping provider you prefer, but we recommend choosing an option with tracking and/or insurance.

Returns may be sent to:

Attention: Returns

Pleasant Grove Farm LLC

1101 S Franklin Dr

Sanford, NC 27330

Order cancellations

We are able to cancel orders if you contact us prior to shipment.  Please note the credit card processing fee (3% of order total) is not refundable and will be deducted from your refund.

Incorrect Shipping Address

If you provide us with a shipping address that is incorrect and the order is returned to us by the shipping carrier as undeliverable, we can resend your order but will ask you to cover the cost of reshipping.

Contact Us

If you have any questions on how to return your item to us, please contact us at pleasantgrovefarmnc@gmail.com.